In speaking with customers from multiple industries the
desire for "operational management and manufacturing intelligence" grows,
but so do the horror stories of the promise vs reality. I keep asking why the
horror why the disappointment, and in a series of 36 interviews it became clear
that it was a number factors:
1/ vendor solution miss fit
2/ too much customization came over and over again, as
key pitfall 3/ customer expectation vs reality and perpetration
Too often people initially "point fingers"
looking for the vendor or implementer, but the mature, realistic interviewees
admitted it was a mixture of their own preparation, culture and expectation as
well as the vendor and implementer partner.
Without about a common message came across avoid customization
at all cost, two interviewees talked about how they were replacing a home grown
system, and took a vendor product and customized it heavily for "product
x" and found that they could not take it to the second and third plant and
ended up with a system similar in functionality and cost to sustain as the original
home grown system.
They both admitted they did not step back and look at the
new operational processes they should apply for the next 10 years but instead
based their design on what they had. Both are now reviewing a new approach for
the other plants. This story in different levels of complexity was not uncommon,
and many had first experienced this with the ERP system.
Another huge challenge is the different cultures and
operational practices on the different sites, causing significant challenges in
achieving consistency in product / service quality, and operational efficiency.
There were many people where confused and bitten from
applying the wrong product to a particular industry. It is important to achieve
minimized customization the modern MES/ MOM system must come from that industry
segment e.g. you can look at:
1.
Discrete industries
2.
Hybrid industries
3.
Continuously industries
We in the industry cause much of the problem as MES is
term applied across all three, but they very different, the key to a vendor/
packaged MES is to look at it’s origin, and that will indicate the model that
it fits in the above 3 broad industry areas.
So when you look at 3rd generation MES why it
really has hope is that it is model driven, avoiding customization, through
allowing managed configuration that will enable companies to evolve. With the
changes in the operational processes this key, as this is where you gain the
significant advantages. If you choose a correct MES from your industry segment,
and then apply a model driven/ workflow approach to configuring your
operational practices this provides the most advantage and flexibility. Combine
this with object driven platform when connecting to an automated world for real-time
events, the system can become proven quickly but most of maintainable and
evolutionary.
Key is uniqueness does not mean customized code, it
should be sustainable configuration based on models that can used over sites,
so operational practices (your advantage) are consistent but can evolve!
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