Operator Training Systems become the Corner Stone for Management of Change to a Flexible Operational Team.
Over the last month I have hosted a number of customer workshops on the evolution of Operational Teams, which you have seen in the discussion over the last couple of months is going through a significant change.
I enjoy these discussions, and brainstorming, especially with groups who have been charged with Operational Performance, and they have moved away from grinding out more value from capital assets (this is a very mature area with asset management) and have shifted their focus to the Human Assets. It is funny to think 10 years ago we were talking “lights out manufacturing” without humans, the best comment I have heard to this notion is that “turning the lights out makes it hard for operators to find their way to the control room”. The real change is people have realized that complex / agile decisions needed today require the human brain, so the role of people in the aligning of an operational process is key.